Shift Lead: Customer Experience & Store Ops

Walgreens; Albany (GA); On-site; USD 23,419 - 27,552; Part time

Job summary

Walgreens in Albany, GA is seeking a capable team member to open and close the store in the absence of management, manage cash, and ensure the floor and stock room are ready for business. You will assist with returns, refunds, and customer service while supporting inventory control and pricing tasks.

The role emphasizes welcoming customers, resolving issues, and maintaining store standards to deliver a positive shopping experience. Prior retail leadership and English fluency are preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of cash handling, pricing, and refunds processes advantageous.
• Experience delivering customer service and maintaining store standards preferred.
• Familiarity with store inventory control is a plus.

Responsibilities

• Opens and closes the store in the absence of management, handling cash and ensuring readiness for the business day.
• Handles returns, refunds, cash drops, and provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves issues to ensure satisfaction.
• Maintains accurate inventory and assists with pricing, displays, and basic housekeeping.

Skills

Leadership experience

English fluency

Cash handling

Customer engagement

Inventory control

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Albany, GA is seeking a capable team member to open and close the store in the absence of management, manage cash, and ensure the floor and stock room are ready for business. You will assist with returns, refunds, and customer service while supporting inventory control and pricing tasks.

The role emphasizes welcoming customers, resolving issues, and maintaining store standards to deliver a positive shopping experience. Prior retail leadership and English fluency are preferred.