Shift Lead: Retail Ops & Customer Experience

Walgreens; Atlanta (GA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Walgreens in Atlanta seeks a dedicated team member to support store operations and customer service. You will open/close the store when management is absent and manage cash handling, returns, and sales records. The role emphasizes delivering a distinctive customer experience and collaborating on vendor orders.

Experience in leadership or as a retail key holder is required, with fluent English. Join a team focused on accuracy, service, and daily process improvements at Walgreens.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in management's absence, starting systems and handling cash.
• Handle returns, refunds, cash drops, and provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Assist with vendor orders and backdoor deliveries, coaching team as needed.
• Maintain inventory accuracy and perform frequent price changes with proper signage.
• Assist with bookkeeping tasks such as cash reports and ledgers.

Skills

Leadership

Customer service

Cash handling

Communication

Education

PTCB certification or pharmacy license

Job description

Walgreens in Atlanta seeks a dedicated team member to support store operations and customer service. You will open/close the store when management is absent and manage cash handling, returns, and sales records. The role emphasizes delivering a distinctive customer experience and collaborating on vendor orders.

Experience in leadership or as a retail key holder is required, with fluent English. Join a team focused on accuracy, service, and daily process improvements at Walgreens.