Shift Lead: Customer Experience & Store Operations Leader

Walgreens; Jonestown (MS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate who can operate independently when management is absent, including opening/closing procedures, cash handling, and ensuring readiness of floors and stockrooms for the business day.

The role emphasizes delivering an outstanding customer experience, engaging customers, and assisting with inventory, merchandising, and basic store maintenance to support smooth daily operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members in warehouse and vendor ordering processes.
• Registers all sales on assigned cash registers and tracks discrepancies.
• Maintains accurate inventory counts for stockroom and floors.
• Ensures pricing and signage compliance with local regulations.
• Assists with exterior and interior maintenance and stock placement as required.
• Ensures compliance with state and local laws regarding regulated products.
• Performs miscellaneous tasks as assigned.

Skills

Leadership experience

English fluency

Job description

Walgreens is seeking a store associate who can operate independently when management is absent, including opening/closing procedures, cash handling, and ensuring readiness of floors and stockrooms for the business day.

The role emphasizes delivering an outstanding customer experience, engaging customers, and assisting with inventory, merchandising, and basic store maintenance to support smooth daily operations.