Shift Lead: Customer Experience & Store Operations

Walgreens; Williamsburg (VA); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Williamsburg, VA is seeking a customer-focused team member to deliver a distinctive shopping experience. You will greet customers, resolve issues, and support store operations across inventory, pricing, displays, and backroom processes.

Responsibilities include cash handling, vendor deliveries, storefront presentations, and ensuring compliance with applicable laws. Leadership experience and fluent English are required to succeed in this role.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Experience in customer service and store operations is preferred.

Responsibilities

• Engages customers and patients by greeting them and assisting with products and services.
• Resolves customer issues to ensure a positive experience.
• Open/close store, hold keys, and support vendor deliveries.
• Register and cashier tasks, price verification, and handling errors.
• Assist with inventory management, pricing, displays, and stock rotation.
• Maintain store cleanliness and equipment; support backroom operations.
• Assist with pharmacy window as requested.
• Ensure compliance with state/local regulations for products.
• Complete special assignments as requested.
• Serve as liaison between management and non-management team when needed.

Skills

Leadership

Customer service

English proficiency

Job description

Walgreens in Williamsburg, VA is seeking a customer-focused team member to deliver a distinctive shopping experience. You will greet customers, resolve issues, and support store operations across inventory, pricing, displays, and backroom processes.

Responsibilities include cash handling, vendor deliveries, storefront presentations, and ensuring compliance with applicable laws. Leadership experience and fluent English are required to succeed in this role.