Shift Lead: Retail Ops & Customer Experience

Walgreens; Elkton (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Elkton, VA is seeking a Customer Experience & Operations team member. This role greets customers, assists with products and services, and helps resolve issues to ensure a positive experience.

You will model service standards and support store operations including opening/closing, pricing, inventory, and merchandising. The position requires at least one year of leadership or supervisory experience and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Ability to assist with vendor deliveries and backroom operations.
• Knowledge of price changes and basic inventory tracking.

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Model customer service best practices for the team.
• Open/close store keys and support vendor deliveries.
• Register sales and verify pricing, scans, and voids.
• Assist with merchandising, displays, and price updates.
• Maintain inventory accuracy and stockroom organization.
• Ensure compliance with store policies and safety.

Skills

Leadership

Customer service

Inventory control

Team coaching

Store operations

Education

English proficiency

Job description

Walgreens in Elkton, VA is seeking a Customer Experience & Operations team member. This role greets customers, assists with products and services, and helps resolve issues to ensure a positive experience.

You will model service standards and support store operations including opening/closing, pricing, inventory, and merchandising. The position requires at least one year of leadership or supervisory experience and fluency in English.