Shift Lead: Customer Experience & Store Operations

Walgreens; Annandale (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Annandale, VA is seeking a team member to support store operations. The role includes opening/closing in the absence of management, handling cash and refunds, and ensuring shelves and backroom readiness for the business day.

The position focuses on delivering a distinctive customer experience, assisting with inventory, pricing, and display resets while maintaining compliance with company policies and safety standards. English fluency is required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and ensure the floor and stock room are ready for the business day.
• Handle returns, voids, refunds, cash drops and provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Assist with pricing, inventory, and displays; manage backroom tasks and vendor deliveries.
• Communicate tasks to team members when management is not present and report issues to management.

Skills

Leadership experience

Customer service

Communication

Job description

Walgreens in Annandale, VA is seeking a team member to support store operations. The role includes opening/closing in the absence of management, handling cash and refunds, and ensuring shelves and backroom readiness for the business day.

The position focuses on delivering a distinctive customer experience, assisting with inventory, pricing, and display resets while maintaining compliance with company policies and safety standards. English fluency is required.