Shift Lead: Customer Experience & Store Operations

Walgreens; Tyler (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Tyler, TX is seeking a trusted team member to open and close the store in the absence of management, handling cash and ensuring readiness for business. You will greet customers, process returns, and support inventory and pricing tasks throughout the shift.

The role requires leadership experience, excellent English communication, and the ability to manage cash and POS transactions while delivering a friendly, proactive customer service experience.

Qualifications

• One year of leadership, supervisory, or key-holder experience.
• Fluent reading, writing, and speaking English.
• Ability to handle cash, refunds, and price verifications.

Responsibilities

• Open and close the store in the absence of management, including start-ups and cash handling.
• Process returns, refunds, cash drops, and provide change.
• Deliver a distinctive customer experience by greeting and assisting customers.
• Maintain accurate store inventory and price changes.
• Assist with vendor deliveries and backdoor access.
• Assist with pharmacy window as requested.

Skills

Leadership

Customer service

Cash handling

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Store systems

Job description

Walgreens in Tyler, TX is seeking a trusted team member to open and close the store in the absence of management, handling cash and ensuring readiness for business. You will greet customers, process returns, and support inventory and pricing tasks throughout the shift.

The role requires leadership experience, excellent English communication, and the ability to manage cash and POS transactions while delivering a friendly, proactive customer service experience.