Shift Lead: Retail Ops & Customer Experience

Walgreens; Mesquite (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Texas is seeking an experienced team member to support store operations and customer service. You will open or close the store in the absence of management, handle cash, assist with vendor deliveries, and ensure accurate pricing and inventory.

The role emphasizes delivering a warm, proactive customer experience and maintaining store standards. The position requires at least one year in a supervisory or key holder role and fluent English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers, assists with products and services, and resolves issues.
• Maintains inventory counts and assists with pricing, displays, and backroom coordination.
• Registers sales accurately and records scanning errors, price verifications, and voids.
• Provides support for vendor deliveries and backdoor access as needed.
• Supports banking, receipts, and general store maintenance and compliance.

Skills

Leadership

Customer service

Cash handling

English fluency

Job description

Walgreens in Texas is seeking an experienced team member to support store operations and customer service. You will open or close the store in the absence of management, handle cash, assist with vendor deliveries, and ensure accurate pricing and inventory.

The role emphasizes delivering a warm, proactive customer experience and maintaining store standards. The position requires at least one year in a supervisory or key holder role and fluent English.