Shift Lead — Customer Experience & Store Operations

Walgreens; Sylacauga (AL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Sylacauga is seeking staff to open/close the store when management is absent, handle cash and transactions, and ensure a positive customer experience. The role supports inventory control, pricing updates, and display resets to align with store policies.

The position requires prior supervisory experience, fluent English, and ability to coordinate with team members to maintain store operations and customer service standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including systems start-up and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist with inventory, pricing, displays, and backroom housekeeping; manage basic department pricing.

Skills

Customer service

Leadership

Cash handling

Inventory management

Team supervision

Communication

Education

High school diploma

Tools

POS system

Sales auditing tools

Job description

Walgreens in Sylacauga is seeking staff to open/close the store when management is absent, handle cash and transactions, and ensure a positive customer experience. The role supports inventory control, pricing updates, and display resets to align with store policies.

The position requires prior supervisory experience, fluent English, and ability to coordinate with team members to maintain store operations and customer service standards.