Shift Leader: Customer Experience & Store Operations

Walgreens; Hoover (AL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Hoover, AL seeks a dedicated team member to open and close the store when management is absent, perform cash handling, and ensure the sales floor is ready for business. You will assist customers, process refunds, and help maintain accurate inventory and pricing.

This role emphasizes delivering a distinctive customer experience and supporting backroom operations. The candidate should have at least one year of leadership or supervisory experience, be fluent in English, and may pursue

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license preferred.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete returns, order voids, customer refunds, cash drops, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues to ensure satisfaction.
• Maintain inventory accuracy, pricing, and signage, and support backroom operations.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens in Hoover, AL seeks a dedicated team member to open and close the store when management is absent, perform cash handling, and ensure the sales floor is ready for business. You will assist customers, process refunds, and help maintain accurate inventory and pricing.

This role emphasizes delivering a distinctive customer experience and supporting backroom operations. The candidate should have at least one year of leadership or supervisory experience, be fluent in English, and may pursue