Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Sterling Heights (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. in Sterling Heights seeks a capable team member to open and close the store in the absence of management.

You will perform required cash handling, ensure all systems start correctly, stock rooms and floors are ready for the business day, and assist with backdoor access for deliveries. You will greet customers and patients, help them find products, resolve issues, and deliver a distinctive and delightful customer experience.

Qualifications

• Minimum 1 year of leadership or key holder experience.
• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.

Responsibilities

• Greet customers and assist with products and services; resolve issues to ensure a positive experience.
• Model customer service best practices and share them with the team to deliver a delightful experience.
• Open/close the store in management's absence; manage cash and transactions; handle returns and refunds.
• Assist with vendor deliveries, backdoor access, and inventory counts; maintain displays and pricing.
• Support pricing changes, signage, cleanliness, and general store upkeep; mentor teammates.

Skills

Leadership

Customer service

English fluency

Job description

Walgreens Co. in Sterling Heights seeks a capable team member to open and close the store in the absence of management.

You will perform required cash handling, ensure all systems start correctly, stock rooms and floors are ready for the business day, and assist with backdoor access for deliveries. You will greet customers and patients, help them find products, resolve issues, and deliver a distinctive and delightful customer experience.