Shift Lead: Customer Experience & Store Operations

Walgreens; Saxonville (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Saxonville, MA is hiring a key holder to open and close the store in management's absence, handle cash, and ensure readiness for the business day. You will assist with deliveries, receipts, pricing, and basic merchandising while delivering a distinctive customer experience.

The role includes greeting customers, resolving questions, coaching teammates, and maintaining store cleanliness and inventory accuracy.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Pharmacy license or PTCB certification may be required by state.

Responsibilities

• Open/close store in the absence of management; perform cash handling and assist with deliveries.
• Assist with inventory, pricing, and displays, including backdoor/vendor procedures.
• Deliver a distinctive customer experience and resolve customer issues.

Skills

Leadership experience

Customer service

English proficiency

Education

Pharmacy license or PTCB certification

Job description

Walgreens in Saxonville, MA is hiring a key holder to open and close the store in management's absence, handle cash, and ensure readiness for the business day. You will assist with deliveries, receipts, pricing, and basic merchandising while delivering a distinctive customer experience.

The role includes greeting customers, resolving questions, coaching teammates, and maintaining store cleanliness and inventory accuracy.