Shift Lead - Customer Experience & Store Operations

Walgreens; Racine (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Wisconsin is seeking a Store Key Holder to keep the store running smoothly in a manager's absence. You will handle opening and closing, cash handling, backdoor access for deliveries, and ensure the floor and stock room are ready for business.

Responsibilities include greeting customers, assisting with products, resolving issues, maintaining inventory, pricing, and displays, and coaching team members on service standards. Compliance and accurate record-keeping are essential.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, handle cash, and ensure readiness for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Engage customers by greeting and assisting with products and services to ensure a positive experience.
• Coach team members on customer service best practices and Walgreens service traits to deliver a distinctive experience.
• Hold store keys to open/close without management and support vendor deliveries through backdoor access.
• Register sales accurately, review exceptions, and assist with displays, pricing, and inventory counts.
• Maintain clean, neat store conditions and ensure proper signage and compliance with regulations.

Skills

Leadership experience

Fluent English

Job description

Walgreens in Wisconsin is seeking a Store Key Holder to keep the store running smoothly in a manager's absence. You will handle opening and closing, cash handling, backdoor access for deliveries, and ensure the floor and stock room are ready for business.

Responsibilities include greeting customers, assisting with products, resolving issues, maintaining inventory, pricing, and displays, and coaching team members on service standards. Compliance and accurate record-keeping are essential.