Shift Lead - Customer Experience & Store Operations

Walgreens; Quincy (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Quincy, MA is seeking a capable team member to supervise store operations in the absence of management, open/close, handle cash, and ensure shelves and back stock are ready for the business day. You will engage customers, process returns, refunds, and price changes, assist with vendor deliveries, and support inventory accuracy while maintaining friendly service.

The role emphasizes leadership, adherence to policies, and collaboration with the store team to deliver a consistent

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including initiating required systems start-ups and ensuring floor and stock room are ready for the business day.
• Completes product returns, refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains inventory accuracy and assists with pricing, signage, and display resets as required.
• Assists with vendor deliveries, backroom organization, and stock rotation to support daily store operations.

Skills

Leadership experience

Cash handling

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens in Quincy, MA is seeking a capable team member to supervise store operations in the absence of management, open/close, handle cash, and ensure shelves and back stock are ready for the business day. You will engage customers, process returns, refunds, and price changes, assist with vendor deliveries, and support inventory accuracy while maintaining friendly service.

The role emphasizes leadership, adherence to policies, and collaboration with the store team to deliver a consistent