Shift Lead: Customer Experience & Store Operations

Walgreens

Providence (RI)

On-site

USD 25,000 - 29,000

Full time

14 days+

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Job summary

Walgreens Providence is seeking a Store Associate with leadership experience to open/close the store, handle cash and assist customers with products and services. You will help manage backroom operations, pricing, and inventory while ensuring a safe, compliant store environment.

Strong English skills and retail experience are required, with pharmacy licensure and PTCB certification preferred. This role focuses on delivering a distinctive Walgreens customer experience, coaching teammates, and

Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.

Responsibilities

Opens and closes the store in absence of management and handles cash and start-up tasks.
Processes returns, refunds, cash drops, and cash register duties with accuracy.
Delivers a courteous, distinctive Walgreens customer experience.
Engages customers, assists with products and services, and resolves issues.
Coaches teammates on service best practices and proactive customer assistance.
Maintains store security, inventory accuracy, pricing, and signage.
Supports backroom operations, vendor deliveries, and basic maintenance.
Handles basic bookkeeping tasks like cash counts and ledgers as needed.
Ensures compliance with policies, state laws on regulated products, and safety.