Shift Lead: Customer Experience & Store Operations

Walgreens; Port Huron (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Port Huron, MI is seeking a team member to support both customer experience and store operations. Responsibilities include opening and closing the store in the absence of management, handling cash, assisting with inventory and pricing, and helping with vendor deliveries.

The role emphasizes providing a delightful customer experience and ingraining Walgreens service traits such as greeting customers, proactively assisting, and ensuring service until satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready.
• Handles returns, refunds, cash drops, and provides change.
• Delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services, resolving issues to ensure a positive experience.
• Models customer service best practices and Walgreens service traits for the team.
• Manages keys to open/close and supports vendor deliveries through backdoor access.
• Records sales accurately at the register and reviews order exceptions.

Skills

Leadership experience

Retail key holder experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Port Huron, MI is seeking a team member to support both customer experience and store operations. Responsibilities include opening and closing the store in the absence of management, handling cash, assisting with inventory and pricing, and helping with vendor deliveries.

The role emphasizes providing a delightful customer experience and ingraining Walgreens service traits such as greeting customers, proactively assisting, and ensuring service until satisfaction.