Shift Lead: Store Ops & Customer Experience

Walgreens; Waterford Charter Township (MI); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Waterford Charter Township, MI is seeking a capable team member to support store operations and customer service. The role involves opening/closing the store, handling cash, and ensuring shelves and back stock are prepared for the business day.

You will assist with pricing, merchandising, stock rotation, and basic bookkeeping, while delivering a friendly, efficient customer experience. Prior retail leadership or key holder experience is preferred, with English proficiency required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management.
• Handle returns, refunds, and cash drops to the safe.
• Maintain accurate pricing, signage, and daily price changes.
• Assist with inventory, merchandising, and displays.
• Provide customer service and resolve issues to ensure a positive experience.

Skills

Customer service

Team leadership

English literacy

Job description

Walgreens in Waterford Charter Township, MI is seeking a capable team member to support store operations and customer service. The role involves opening/closing the store, handling cash, and ensuring shelves and back stock are prepared for the business day.

You will assist with pricing, merchandising, stock rotation, and basic bookkeeping, while delivering a friendly, efficient customer experience. Prior retail leadership or key holder experience is preferred, with English proficiency required.