Shift Lead: Customer Experience & Store Operations

Walgreens

Palm Springs (CA)

On-site

USD 23,000 - 28,000

Full time

10 hours ago

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Job summary

Walgreens is seeking a Customer Experience and Operations Associate to help open and close the store when management is absent, perform cash handling, and ensure the floor and stock room are ready for the business day. You will also handle returns, refunds, and daily pricing while delivering a thoughtful customer experience.

The role requires approximately one year of leadership or supervisory experience and fluency in English.

Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.

Responsibilities

Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
Models and delivers a distinctive and delightful customer experience.
Engages customers and patients by greeting them and offering assistance with products and services; resolves issues for a positive experience.
Handles store keys to open/close without management; assists with vendor orders and backdoor access for deliveries.
Registers all sales, records scanning errors, price verifications, and voids; reviews order exceptions on release day.
Maintains accurate inventory and displays, performs stock rotation and price changes per policy.
Assists with maintenance, cleanliness, and adherence to local regulations; supports pharmacy out window as needed.