Shift Lead: Customer Experience & Operations

Walgreens; Apex (NC); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a store associate with leadership experience to open and close the store when management is unavailable. You will handle required cash procedures, assist with deliveries, and ensure a clean, ready sales floor each day.

You will engage customers, resolve questions, and model Walgreens’ distinctive service traits to create a positive experience for shoppers and patients alike.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.

Skills

Leadership experience

Job description

Walgreens is seeking a store associate with leadership experience to open and close the store when management is unavailable. You will handle required cash procedures, assist with deliveries, and ensure a clean, ready sales floor each day.

You will engage customers, resolve questions, and model Walgreens’ distinctive service traits to create a positive experience for shoppers and patients alike.