Shift Lead: Customer Experience & Store Operations

Walgreens; Mequon (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Mequon, WI is seeking a Store Key Holder responsible for opening and closing the store in the absence of management, handling cash, and ensuring floor and stock readiness for the business day.

You will assist customers, resolve issues, maintain inventory accuracy, support displays and pricing, and help with vendor deliveries and backroom operations. This role emphasizes delivering a distinctive Walgreens customer experience and teamwork to keep the store running smoothly.

Qualifications

• 1+ year of leadership or retail key holder experience.
• Fluent in reading, writing and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and start-up procedures.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Hold store keys to open/close without management as necessary and assist with vendor deliveries.
• Register sales on the cash register, including handling scanning errors, price verifications, and price changes.
• Assist with displays, pricing changes, inventory counts, and stockroom organization; maintain signage and compliance.

Skills

Leadership experience

English fluency

Job description

Walgreens in Mequon, WI is seeking a Store Key Holder responsible for opening and closing the store in the absence of management, handling cash, and ensuring floor and stock readiness for the business day.

You will assist customers, resolve issues, maintain inventory accuracy, support displays and pricing, and help with vendor deliveries and backroom operations. This role emphasizes delivering a distinctive Walgreens customer experience and teamwork to keep the store running smoothly.