Shift Lead: Store Operations & Customer Experience

Walgreens; Ankeny (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Ankeny, IA is seeking a dedicated team member to help open and close the store when management is not present, ensuring all systems are started, cash is securely handled, and floors and stock rooms are prepared for the business day.

You will also process returns, refunds, and cash drops, while delivering a distinctive customer experience. The role emphasizes teamwork, accuracy in pricing, inventory counts, and customer service excellence.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Pharmacy license or PTCB certification preferred.

Responsibilities

• Open and close the store in the absence of management, starting systems, handling cash, and prepping floors.
• Process returns, refunds, cash drops, and provide change to cash registers.
• Deliver a distinctive and delightful customer experience.
• Assist with vendor deliveries and inventory accuracy.

Skills

Leadership experience

Customer service orientation

Fluent English

Education

Pharmacy license or PTCB certification

Job description

Walgreens in Ankeny, IA is seeking a dedicated team member to help open and close the store when management is not present, ensuring all systems are started, cash is securely handled, and floors and stock rooms are prepared for the business day.

You will also process returns, refunds, and cash drops, while delivering a distinctive customer experience. The role emphasizes teamwork, accuracy in pricing, inventory counts, and customer service excellence.