Shift Lead – Customer Experience & Store Operations

CVS Health Corporation; Laurel (MD); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

CVS Health is seeking a Shift Supervisor to lead store staff in the absence of management, ensuring smooth operations and excellent customer service. The role requires supervising crew, handling customer inquiries, and maintaining merchandise displays while adhering to company policies.

The position supports opening/closing procedures, with a 40-hour workweek and a pay range reflecting hourly wages. Benefits are available, and employment offers are made based on experience, geography, and

Qualifications

• Deductive reasoning ability and analytical skills.
• Excellent communication and supervision capabilities.
• Willingness to work a flexible schedule including early mornings, overnights and weekends.

Responsibilities

• Lead store staff when manager or supervisor is unavailable and ensure smooth operations.
• Assist customers and uphold CVS customer service standards; protect customer confidentiality.
• Manage merchandise presentation, pricing, stock and displays; reset departments as needed.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible scheduling

Education

High School diploma or equivalent

Job description

CVS Health is seeking a Shift Supervisor to lead store staff in the absence of management, ensuring smooth operations and excellent customer service. The role requires supervising crew, handling customer inquiries, and maintaining merchandise displays while adhering to company policies.

The position supports opening/closing procedures, with a 40-hour workweek and a pay range reflecting hourly wages. Benefits are available, and employment offers are made based on experience, geography, and