Shift Lead – Store Ops & Customer Service

CVS Health; Charles Town (WV); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer loyalty through excellent service. When managers are absent, the Shift Supervisor leads staff, ensures opening/closing tasks are completed, and maintains smooth operations.

The role emphasizes managing people, merchandising, and effective communication with management and crews, while upholding confidentiality and a positive shopping experience for CVS customers.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Supervise the store crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Education

High School Diploma

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer loyalty through excellent service. When managers are absent, the Shift Supervisor leads staff, ensures opening/closing tasks are completed, and maintains smooth operations.

The role emphasizes managing people, merchandising, and effective communication with management and crews, while upholding confidentiality and a positive shopping experience for CVS customers.