Shift Supervisor — Lead Store Operations & Customer Experience

CVS Health; Bloomfield Hills (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team in executing store operations and driving customer loyalty through excellent service. When staff managers are not onsite, you will lead the store crew and ensure all opening and closing procedures are completed.

The role emphasizes supervising staff, handling customer inquiries, merchandising, and maintaining stock according to weekly and promotional plans. Full-time hours with comprehensive benefits.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead store staff when there is no manager onsite, ensuring opening/closing procedures are completed.
• Supervise store crew by directing, assigning and following up on activities.
• Communicate effectively with store management and crews.
• Assist customers with questions, problems and complaints while promoting CVS customer service culture.
• Maintain customer/patient confidentiality.
• Price merchandise and stock shelves; manage displays and seasonal merchandise.
• Reset departments following planograms (POGs).

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School Diploma Or Equivalent Preferred But Not Required

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team in executing store operations and driving customer loyalty through excellent service. When staff managers are not onsite, you will lead the store crew and ensure all opening and closing procedures are completed.

The role emphasizes supervising staff, handling customer inquiries, merchandising, and maintaining stock according to weekly and promotional plans. Full-time hours with comprehensive benefits.