Shift Lead: Customer Experience & Store Operations

Walgreens; Holly Springs (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Holly Springs, NC is seeking a store team member who can open and close the store in management’s absence and ensure all systems start up, cash handling and floor readiness. This role includes customer service focus and daily operational support.

You will handle returns, refunds, pricing updates, and basic bookkeeping while upholding Walgreens service standards and inventory accuracy to deliver a reliable shopping experience for customers and patients.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management; handles cash and starts up required systems.
• Completes product returns, refunds, cash drops, and provides change for cash registers.
• Models and delivers a distinctive customer experience.
• Maintains inventory counts and price changes; ensures proper signage and local compliance.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy license (state required)

Tools

POS systems

Store equipment

Job description

Walgreens in Holly Springs, NC is seeking a store team member who can open and close the store in management’s absence and ensure all systems start up, cash handling and floor readiness. This role includes customer service focus and daily operational support.

You will handle returns, refunds, pricing updates, and basic bookkeeping while upholding Walgreens service standards and inventory accuracy to deliver a reliable shopping experience for customers and patients.