Shift Lead: Store Operations & Customer Experience

Walgreens; Pittsburgh (Allegheny County); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking team members to support opening and closing procedures, handle cash and customer transactions, and deliver a standout customer experience. You will assist with inventory, merchandising, and daily store operations to keep the storefront welcoming and compliant with policy.

This role emphasizes customer service excellence, teamwork, and reliable execution of store tasks, including supervision in the absence of management and adherence to safety standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and system start-ups.
• Handles product returns, refunds, cash drops, and register change as requested.
• Provides a distinctive customer experience and helps customers with products and services.
• Engages customers, answers questions, and resolves issues to ensure a positive experience.
• Models customer service best practices and helps teammates deliver top-notch service.
• Keeps accurate inventory counts and maintains store cleanliness and organization.

Skills

Leadership experience

English fluency

Job description

Walgreens in the United States is seeking team members to support opening and closing procedures, handle cash and customer transactions, and deliver a standout customer experience. You will assist with inventory, merchandising, and daily store operations to keep the storefront welcoming and compliant with policy.

This role emphasizes customer service excellence, teamwork, and reliable execution of store tasks, including supervision in the absence of management and adherence to safety standards.