Shift Lead: Customer Experience & Store Operations

Walgreens; Gatlinburg (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Gatlinburg, TN seeks a store leadership associate to open and close the store in the absence of management, handle cash and transactions, and ensure the floor and stockroom readiness for the day. You will handle returns, refunds, and cash drops while modeling a positive customer experience.

The role emphasizes reliable operation, teamwork, and delivering Walgreens service traits. Applicants should have at least one year of supervisory or key holder experience and be fluent in

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

English proficiency

Job description

Walgreens in Gatlinburg, TN seeks a store leadership associate to open and close the store in the absence of management, handle cash and transactions, and ensure the floor and stockroom readiness for the day. You will handle returns, refunds, and cash drops while modeling a positive customer experience.

The role emphasizes reliable operation, teamwork, and delivering Walgreens service traits. Applicants should have at least one year of supervisory or key holder experience and be fluent in