Shift Lead: Frontline Ops & Stellar Customer Service

Walgreens; Lincoln Charter Township (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Michigan seeks a leader to open and close the store in management's absence, handle cash duties, and help maintain stock and displays. You will assist with vendor deliveries and ensure pricing accuracy while delivering a positive customer experience.

The role emphasizes team coaching, inventory control, and store presentation, with a focus on operational excellence and service friendliness.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Assists with vendor deliveries, pricing changes, and basic merchandising.
• Maintains accurate inventory counts and store appearance.

Skills

Leadership experience

Retail key holder

Cash handling

Customer service

Education

High school diploma

Job description

Walgreens in Michigan seeks a leader to open and close the store in management's absence, handle cash duties, and help maintain stock and displays. You will assist with vendor deliveries and ensure pricing accuracy while delivering a positive customer experience.

The role emphasizes team coaching, inventory control, and store presentation, with a focus on operational excellence and service friendliness.