Shift Lead - Customer Experience & Store Ops

Walgreens; Hopkins (MN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Minnesota is hiring for a Store Operations role focused on opening/closing the store when management is absent, handling cash and POS tasks, and delivering excellent customer service. The associate also supports inventory, pricing, and back-door operations for deliveries.

Responsibilities include customer engagement, maintaining store appearance, coaching teammates, and ensuring compliance with policies. Strong English communication and basic leadership skills are essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license preferred by state.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and start-ups for the business day.
• Completes returns, refunds, cash drops to the safe, and provides change for cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Manages store keys and opening back door for deliveries; supports vendor deliveries.
• Registers all sales, reviews pricing, and handles voids and price modifications.
• Maintains inventory accuracy and ensures proper signage and pricing.

Skills

Leadership experience

Customer service

English proficiency

Education

Pharmacy license or PTCB certification (preferred)

Tools

POS system

Job description

Walgreens in Minnesota is hiring for a Store Operations role focused on opening/closing the store when management is absent, handling cash and POS tasks, and delivering excellent customer service. The associate also supports inventory, pricing, and back-door operations for deliveries.

Responsibilities include customer engagement, maintaining store appearance, coaching teammates, and ensuring compliance with policies. Strong English communication and basic leadership skills are essential.