Shift Lead: Customer Experience & Store Operations

Walgreens; Coamo (PR); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens is seeking a capable team member to help open and close the store and manage daily operations in the absence of management. You will handle cash, assist customers, and ensure a smooth start for deliveries and backroom readiness.

The role emphasizes delivering exceptional customer service, inventory control, and accurate pricing. English proficiency is required, and pharmacy certification or license may be needed per state regulations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and ensures pricing and signage meet local regulations and policies.
• Assists with vendor deliveries, backroom organization, and displays; supports basic bookkeeping tasks as requested.

Skills

Leadership

Supervisory

Retail Key Holder

English Proficiency

Education

PTCB certification or Pharmacy license

Tools

POS systems

Job description

Walgreens is seeking a capable team member to help open and close the store and manage daily operations in the absence of management. You will handle cash, assist customers, and ensure a smooth start for deliveries and backroom readiness.

The role emphasizes delivering exceptional customer service, inventory control, and accurate pricing. English proficiency is required, and pharmacy certification or license may be needed per state regulations.