Shift Lead - Customer Experience & Store Operations

Walgreens; Riverview (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Riverview, FL is seeking a Store Leader (Key Holder) to open and close the store in the absence of store management, handle required systems start-ups and cash handling, and ensure the floor and stock room are ready for the business day.

Responsibilities include processing returns and refunds, pricing changes, and delivering a friendly, service‑oriented customer experience while coaching teammates on engagement and operations across inventory, displays, and backroom processes.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Maintains store inventory and implements pricing and signage per policies.
• Assists with monitoring displays, stock rotation, and backroom organization.
• Provides support at Pharmacy out window as requested.

Skills

Leadership

Customer service

Cash handling

Store operations

Training

Education

PTCB certification or pharmacy license

One year leadership/retail key holder experience

Tools

POS system

Store equipment

Job description

Walgreens in Riverview, FL is seeking a Store Leader (Key Holder) to open and close the store in the absence of store management, handle required systems start-ups and cash handling, and ensure the floor and stock room are ready for the business day.

Responsibilities include processing returns and refunds, pricing changes, and delivering a friendly, service‑oriented customer experience while coaching teammates on engagement and operations across inventory, displays, and backroom processes.