Shift Lead: Customer Experience & Operations Pro

Walgreens; New Braunfels (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in New Braunfels, TX is seeking a Customer Experience & Operations Associate to help open and close the store when management is unavailable, handle cash, assist customers, and help keep the floor and stock room ready for business. You will also support with vendor deliveries and pricing tasks.

This role emphasizes delivering a distinctive customer experience, greeting shoppers, answering questions, resolving issues, and modeling best practices to teammates.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops to the safe; provides change to registers.
• Delivers a distinctive and delightful customer experience to all customers.
• Greet customers and offer assistance with products and services; resolve issues to ensure positive experience.
• Manage store keys, assist with vendor deliveries and backdoor access as needed.
• Register transactions accurately, monitor price changes, and ensure proper signage and pricing.

Skills

Leadership experience

Customer service

English fluency

Tools

Store systems

Job description

Walgreens in New Braunfels, TX is seeking a Customer Experience & Operations Associate to help open and close the store when management is unavailable, handle cash, assist customers, and help keep the floor and stock room ready for business. You will also support with vendor deliveries and pricing tasks.

This role emphasizes delivering a distinctive customer experience, greeting shoppers, answering questions, resolving issues, and modeling best practices to teammates.