Shift Lead: Customer Experience & Operations Coach

Walgreens; West Milford (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a candidate to operate as a key holder, opening/closing in the absence of management and handling required cash processes. The role emphasizes delivering a superior customer experience, assisting customers, and supporting inventory and pricing tasks to maintain store readiness.

Responsibilities include engaging customers, resolving issues, supervising team members during the shift, and ensuring compliance with store policies and procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services, resolving issues and answering questions for a positive experience.
• Manages store operations including inventory accuracy, pricing, and ensuring compliance with policies.

Skills

Leadership

English proficiency

Job description

Walgreens is seeking a candidate to operate as a key holder, opening/closing in the absence of management and handling required cash processes. The role emphasizes delivering a superior customer experience, assisting customers, and supporting inventory and pricing tasks to maintain store readiness.

Responsibilities include engaging customers, resolving issues, supervising team members during the shift, and ensuring compliance with store policies and procedures.