Shift Lead - Customer Experience & Operations

Walgreens; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Sioux Falls, SD, seeks a dependable team member to open and close the store when management is unavailable, manage cash and order on the sales floor, and assist with vendor deliveries. You will greet customers, resolve questions, and support pricing and merchandising to ensure a smooth operation.

This role emphasizes customer experience, teamwork, and adherence to store policies. Prior leadership and English fluency are required; pharmacy certification or license may apply depending

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and handle system start‑ups and cash handling.
• Process product returns, refunds, cash drops, and provide change at registers.
• Maintain inventory accuracy and ensure pricing signage reflects local requirements.
• Assist with vendor deliveries, backdoor access, and merchandise displays resets.
• Deliver a distinctive and delightful customer experience through proactive service.

Skills

Leadership experience

Customer service

Cash handling

Store operations

Communication

Education

PTCB certification or pharmacy license

Job description

Walgreens in Sioux Falls, SD, seeks a dependable team member to open and close the store when management is unavailable, manage cash and order on the sales floor, and assist with vendor deliveries. You will greet customers, resolve questions, and support pricing and merchandising to ensure a smooth operation.

This role emphasizes customer experience, teamwork, and adherence to store policies. Prior leadership and English fluency are required; pharmacy certification or license may apply depending