Shift Lead: Customer Experience & Store Ops

Walgreens; Watertown (SD); Vor Ort; USD 23.000 - 30.000; Vollzeit

Zusammenfassung

Walgreens in Watertown, SD is seeking a capable team member for store operations, customer service, and inventory responsibilities. You will participate in opening/closing duties, handle cash and backroom processes, and ensure pricing and displays align with company standards.

You will engage customers, maintain store presentation, and support leadership in daily tasks, including coordinating vendor deliveries and supporting a positive shopping experience.

Qualifikationen

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Aufgaben

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Responsible for opening back door of store for deliveries.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise.

Kenntnisse

Leadership experience

English fluency

Jobbeschreibung

Walgreens in Watertown, SD is seeking a capable team member for store operations, customer service, and inventory responsibilities. You will participate in opening/closing duties, handle cash and backroom processes, and ensure pricing and displays align with company standards.

You will engage customers, maintain store presentation, and support leadership in daily tasks, including coordinating vendor deliveries and supporting a positive shopping experience.