Shift Lead: Customer Experience & Store Operations

Walgreens; Sauk Rapids (MN); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Sauk Rapids, MN seeks a responsible team member to open and close the store when management is unavailable, handle cash, and maintain accurate pricing and displays. You will engage customers, resolve issues, and support store operations with teamwork and initiative.

Responsibilities include processing returns, refunds, and back-office tasks while ensuring compliance with policies and delivering a consistent, friendly shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains inventory counts and assists with pricing, displays, and store upkeep.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens in Sauk Rapids, MN seeks a responsible team member to open and close the store when management is unavailable, handle cash, and maintain accurate pricing and displays. You will engage customers, resolve issues, and support store operations with teamwork and initiative.

Responsibilities include processing returns, refunds, and back-office tasks while ensuring compliance with policies and delivering a consistent, friendly shopping experience.