Shift Lead: Customer Experience & Operations

Walgreens; Nampa (ID); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Nampa, ID seeks a capable team member to open and close the store when management is absent, manage cash, and ensure the floor and stockroom readiness for daily business. You will handle returns, orders, and vendor deliveries, while maintaining accurate pricing and inventory.

We prioritize customer experience and teamwork, with focus on greeting customers, resolving issues, and delivering Walgreens service traits. Compliance, training, and operational tasks complete the role.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or Pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and start-ups.
• Process returns, refunds, cash drops, and provide change.
• Maintain inventory counts and stockroom readiness.
• Assist with vendor deliveries and backdoor access for shipments.
• Price changes and signage to comply with local regulations and promotions.
• Support displays, resets, and product placement.
• Assist with basic bookkeeping tasks and store maintenance.
• Ensure compliance with laws on regulated products and bag checks.

Skills

Leadership experience

Cash handling

Customer service

Education

PTCB certification or Pharmacy license

Tools

POS systems

Job description

Walgreens in Nampa, ID seeks a capable team member to open and close the store when management is absent, manage cash, and ensure the floor and stockroom readiness for daily business. You will handle returns, orders, and vendor deliveries, while maintaining accurate pricing and inventory.

We prioritize customer experience and teamwork, with focus on greeting customers, resolving issues, and delivering Walgreens service traits. Compliance, training, and operational tasks complete the role.