Shift Lead: Customer Experience & Operations

Walgreens; Fort Mill (SC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Fort Mill, SC is seeking a customer‑focused team member who can open and close the store in the absence of management, handle required systems start‑ups and cash handling, and ensure floor and stock room are ready for the day. You will engage customers, process returns, refunds, and maintain pricing accuracy while supporting inventory and merchandising tasks.

This role emphasizes delivering a distinctive Walgreens customer experience and collaborating with management to keep the

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start‑ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Engages customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive Walgreens experience.
• Assists with and coaches other team members in store operations, inventory and pricing, and maintains store standards.

Skills

Leadership

Supervisory

Retail key holder

Job description

Walgreens in Fort Mill, SC is seeking a customer‑focused team member who can open and close the store in the absence of management, handle required systems start‑ups and cash handling, and ensure floor and stock room are ready for the day. You will engage customers, process returns, refunds, and maintain pricing accuracy while supporting inventory and merchandising tasks.

This role emphasizes delivering a distinctive Walgreens customer experience and collaborating with management to keep the