Shift Lead — Customer Experience Champion

Walgreens; Quincy (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking team members to open and close the store in the absence of management, manage cash, handle returns, and deliver exceptional customer service across multiple areas including operations and training. You will ensure store readiness for business days, assist with vendor deliveries, and uphold pricing and inventory accuracy while maintaining a positive customer experience.

The role emphasizes teamwork, adherence to policies, and ability to coach others within the store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English fluency

Inventory control knowledge

Job description

Walgreens is seeking team members to open and close the store in the absence of management, manage cash, handle returns, and deliver exceptional customer service across multiple areas including operations and training. You will ensure store readiness for business days, assist with vendor deliveries, and uphold pricing and inventory accuracy while maintaining a positive customer experience.

The role emphasizes teamwork, adherence to policies, and ability to coach others within the store