Shift Lead & Customer Experience Champion

Paycom; Burlington (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

Paycom in Burlington, VT seeks a Customer Experience Advocate Supervisor to provide leadership during shifts when store management is not available. You will help ensure smooth operations and customer satisfaction by guiding the crew and representing management on duty.

Responsibilities include opening and closing procedures, resolving customer service issues, and completing mandatory regulatory training. Education preferred: AS degree or higher; 2+ years experience in related positions is

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Responsibilities

• Fulfill all duties of a Customer Experience Advocate
• Open and close procedures in the absence of store management
• Supervise crew by assigning, directing and following up activities
• Represent management in resolving customer service issues
• Complete mandatory and regulatory training programs

Skills

Customer service leadership

Education

High School Diploma or GED

AS degree or higher

Job description

Paycom in Burlington, VT seeks a Customer Experience Advocate Supervisor to provide leadership during shifts when store management is not available. You will help ensure smooth operations and customer satisfaction by guiding the crew and representing management on duty.

Responsibilities include opening and closing procedures, resolving customer service issues, and completing mandatory regulatory training. Education preferred: AS degree or higher; 2+ years experience in related positions is