Shift Lead – Customer Experience & Operations

KPH HEALTHCARE SERVICES, INC; South Burlington (VT); On-site; USD 23,419 - 25,485; Full time

Job summary

A multistate healthcare organization in South Burlington is seeking a supervisory leader to oversee customer experience advocates and manage store operations in the absence of store management. Responsibilities include supervising the store crew, resolving customer service issues, and completing mandatory training programs. Candidates are required to have a High School Diploma or GED, with a preference for those with an AS Degree or higher. Experience in a related position is preferred.

Qualifications

• Must have a High School Diploma or be currently enrolled.
• Preferred education includes an AS Degree or higher.
• Ability to lead a team in the absence of management.

Responsibilities

• Supervise activities in the absence of store management.
• Handle customer service issues on behalf of management.
• Complete mandatory training programs as required.

Skills

Customer service skills

Leadership abilities

Education

High School Diploma or GED

AS Degree or Higher

Job description

A multistate healthcare organization in South Burlington is seeking a supervisory leader to oversee customer experience advocates and manage store operations in the absence of store management. Responsibilities include supervising the store crew, resolving customer service issues, and completing mandatory training programs. Candidates are required to have a High School Diploma or GED, with a preference for those with an AS Degree or higher. Experience in a related position is preferred.