Shift Lead: Customer-Centric Team Leader

Taco Bell Corp.; Lancaster (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

Taco Bell Corp. is seeking candidates for an hourly Champion role at a franchise location. The role supports the RGM by running shifts in a self-sufficient manner, taking ownership of problems, and guiding team members to deliver fast, friendly service.

Responsibilities focus on customer satisfaction, food safety, teamwork, and adherence to cash and labor controls. Ideal candidates are able to work 30+ hours weekly and meet basic job requirements.

Qualifications

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities

• Execute the MIC routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
• Understands and uses approved time keeping system, including accurately recording all hours worked.
• Takes action without being told, goes beyond what is simply required and maintains a high activity level.
• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participates in the training of Team Members.
• Handle conflicts constructively and works with RGM to achieve resolution.
• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by manager.

Job description

Taco Bell Corp. is seeking candidates for an hourly Champion role at a franchise location. The role supports the RGM by running shifts in a self-sufficient manner, taking ownership of problems, and guiding team members to deliver fast, friendly service.

Responsibilities focus on customer satisfaction, food safety, teamwork, and adherence to cash and labor controls. Ideal candidates are able to work 30+ hours weekly and meet basic job requirements.