Shift Lead — Culture-Driven Team Captain

dutchbros; Camp Verde (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Dutch Bros swag

Free coffee for employees

Paid volunteer hours

Employee Assistance Program

Financial Wellness Platform

401(k) eligibility after 1 year

Education Benefit Program after 1 year

Medical, dental, vision insurance for

Job summary

Dutch Bros Coffee in Camp Verde, AZ seeks a Shift Lead to uphold the vision, culture, and core values on every shift. You will be a servant leader, guiding the crew and communicating feedback to leadership.

Your role includes training new Broistas, ensuring ready-for-service energy, and managing shift operations for smooth promotions and tastings. You’ll lead by example, cover shift prep, inventory support, and adherence to company policies, while maintaining a mind-blowing, customer-centric

Qualifications

• 6 months of Broista experience at Dutch Bros preferred.
• No disciplinary action for the past 90 days, required.
• Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures.
• Successfully completed the most recent flowcheck (90% score or better) and on time.
• A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations.
• Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations.

Responsibilities

• Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer.
• Cultivate the Dutch Bros atmosphere and standards on shift ensuring that Broistas are meeting all expectations; help solve problems on shift.
• Manage the shift - responsible for ensuring Broistas are prepared for any specials or promotions and have the right energy and attitude for the customer.
• Be an expert on drink and operational fundamentals to execute Broista training.
• Train new Broistas operationally and culturally while providing a fun-loving, mind-blowing environment.
• Set Broistas up for success by covering all aspects of the Manifesto during training.
• Aid your Shop Manager and Shop Lead in shop inventory management, support, and other delegated duties.
• Set up the next shift for success in all areas: counting tills, bank deposits, restocking products, inventory, cleanliness.
• Communicate with your manager and share wins and opportunities for improvement with your shop leaders.
• Be a good role model. Attend mandatory meetings and adhere to policies and procedures as in the Shift Lead Field Guide.

Skills

Broista experience

No disciplinary action

Flowcheck 90%+

Food Handler Permit

Mandatory certificates

Job description

Dutch Bros Coffee in Camp Verde, AZ seeks a Shift Lead to uphold the vision, culture, and core values on every shift. You will be a servant leader, guiding the crew and communicating feedback to leadership.

Your role includes training new Broistas, ensuring ready-for-service energy, and managing shift operations for smooth promotions and tastings. You’ll lead by example, cover shift prep, inventory support, and adherence to company policies, while maintaining a mind-blowing, customer-centric