Shift Lead – Elevate Customer Experience & Team Spirit

Dutch Bros Coffee; North Augusta (SC); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Free Dutch Bros swag

Free coffee per Employee Drink Policy

Paid volunteer hours

Employee Assistance Program

Access to Financial Wellness Platform

401(k) eligibility after 1 year of</n>

Education Benefit Program after 1 year

Employer-paid medical, dental, and vis

Sick time, as applicable by state law

Paid time off

Paid holidays

Job summary

Dutch Bros Coffee is seeking a Shift Lead to uphold the shop's vision, culture, and values on every shift. You’ll lead as a servant leader, guiding your crew while communicating feedback to leadership.

Responsibilities include training new Broistas, managing shift operations, and ensuring readiness for promotions and customer service excellence. A strong focus on standards, teamwork, and policy adherence is required.

Qualifications

• 6 months of Broista experience preferred.
• No disciplinary action for the past 90 days, required.
• Flowcheck score 90% or better and on time.
• A Food Handler Permit/Certification as required by state/local regulations.
• Ability to complete mandatory certificates, training, and knowledge tests.

Responsibilities

• Lead the experience for every Broista on shift to ensure a mind-blowing experience for every customer.
• Cultivate the Dutch Bros atmosphere and standards on shift; help solve problems on shift.
• Manage the shift to ensure Broistas are prepared for specials or promotions with the right energy and attitude.
• Train new Broistas on operations and culture while providing a fun environment.
• Cover all aspects of inventory during shift setup and assist with shop duties.
• Communicate wins and opportunities for improvement to shop leaders.
• Attend mandatory meetings and adhere to all policies and procedures.

Skills

Broista experience

No disciplinary action

Flowcheck 90%+

Food Handler Permit

Compliance with certificates/training

Job description

Dutch Bros Coffee is seeking a Shift Lead to uphold the shop's vision, culture, and values on every shift. You’ll lead as a servant leader, guiding your crew while communicating feedback to leadership.

Responsibilities include training new Broistas, managing shift operations, and ensuring readiness for promotions and customer service excellence. A strong focus on standards, teamwork, and policy adherence is required.