Shift Lead - Create Memorable Guest Experiences

Ontario Trillium Foundation; Boston (MA); On-site; USD 22,041 - 35,817; Full time

Job summary

New City Microcreamery in Boston is seeking a Shift Lead to help manage daily operations and guest experience. You will open and close the shop, train staff, handle transactions, and uphold our standards while leading a small team on busy shifts.

The role offers 20-30 hours per week with hourly pay plus tips; prior experience in fast-paced environments and strong leadership are essential; training for Restaurant365, Toast, and Slack will be provided.

Qualifications

• Experience in a fast-paced, high-volume environment.
• Strong leadership, training, and communication skills.
• The ability to stay organized and detail-oriented.

Responsibilities

• Lead Front of House operations and set the tone on shift.
• Open and close the shop.
• Handle transactions, cash, and deposits.
• Train, mentor, and support scoopers.
• Create welcoming guest experiences.
• Uphold company standards and protect assets.

Skills

Leadership

Training

Communication

Organization

Tools

Restaurant365

Toast

Slack

Job description

New City Microcreamery in Boston is seeking a Shift Lead to help manage daily operations and guest experience. You will open and close the shop, train staff, handle transactions, and uphold our standards while leading a small team on busy shifts.

The role offers 20-30 hours per week with hourly pay plus tips; prior experience in fast-paced environments and strong leadership are essential; training for Restaurant365, Toast, and Slack will be provided.