Shift Lead: Front-of-House Leader & Guest Experience

Ontario Trillium Foundation; Arlington (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

New City Microcreamery is seeking a Shift Lead to oversee daily front-of-house operations, open and close the shop, handle transactions, train scoopers, and create welcoming, memorable experiences for every guest.

Schedule: 20-25 hours per week. Pay: $16 per hour plus tips (typically an additional $6–$10 per hour). Experience in fast-paced environments, strong leadership and communication, and comfort with Restaurant365, Toast and Slack are highly valued as we grow.

Qualifications

• Experience in a fast-paced, high-volume environment.
• Strong leadership, training, and communication skills.
• Ability to stay organized and detail-oriented.
• Comfort using systems like Restaurant365, Toast, and Slack (training will be provided)

Responsibilities

• Leading Front of House operations and setting the tone on shift
• Opening and closing the shop
• Handling transactions, cash, and deposits
• Training, mentoring, and supporting scoopers
• Making waffle cones and keeping the shop looking its best
• Creating welcoming, memorable experiences for every guest
• Upholding company standards, protecting assets, and supporting profitability
• Confidently upselling and adding value to the guest experience

Skills

Leadership

Training

Communication

Organizational skills

Customer service

Cash handling

Tools

Restaurant365

Toast

Slack

Job description

New City Microcreamery is seeking a Shift Lead to oversee daily front-of-house operations, open and close the shop, handle transactions, train scoopers, and create welcoming, memorable experiences for every guest.

Schedule: 20-25 hours per week. Pay: $16 per hour plus tips (typically an additional $6–$10 per hour). Experience in fast-paced environments, strong leadership and communication, and comfort with Restaurant365, Toast and Slack are highly valued as we grow.