Ice Cream Shop - Shift Lead!

Ontario Trillium Foundation; Arlington (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

New City Microcreamery is seeking a Shift Lead to oversee daily front-of-house operations, open and close the shop, handle transactions, train scoopers, and create welcoming, memorable experiences for every guest.

Schedule: 20-25 hours per week. Pay: $16 per hour plus tips (typically an additional $6–$10 per hour). Experience in fast-paced environments, strong leadership and communication, and comfort with Restaurant365, Toast and Slack are highly valued as we grow.

Qualifications

• Experience in a fast-paced, high-volume environment.
• Strong leadership, training, and communication skills.
• Ability to stay organized and detail-oriented.
• Comfort using systems like Restaurant365, Toast, and Slack (training will be provided)

Responsibilities

• Leading Front of House operations and setting the tone on shift
• Opening and closing the shop
• Handling transactions, cash, and deposits
• Training, mentoring, and supporting scoopers
• Making waffle cones and keeping the shop looking its best
• Creating welcoming, memorable experiences for every guest
• Upholding company standards, protecting assets, and supporting profitability
• Confidently upselling and adding value to the guest experience

Skills

Leadership

Training

Communication

Organizational skills

Customer service

Cash handling

Tools

Restaurant365

Toast

Slack

Job description

Here at New City Microcreamery, we feel that above all else, it’s the peoplethat matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team full-time year-round as a Shift Lead. As we grow and expand into new locations, this could be where your growth story begins!

What You’ll Be Doing...

As a Shift Lead, you’ll play a key role in daily operations and guest experience by:

• Leading Front of House operations and setting the tone on shift
• Opening and closing the shop
• Handling transactions, cash, and deposits
• Training, mentoring, and supporting scoopers
• Making waffle cones and keeping the shop looking its best
• Creating welcoming, memorable experiences for every guest
• Upholding company standards, protecting assets, and supporting profitability
• Confidently upselling and adding value to the guest experience

What We’re Looking For...

• Experience in a fast-paced, high-volume environment
• Strong leadership, training, and communication skills
• The ability to stay organized and detail-oriented
• Comfort using systems likeRestaurant365, Toast, and Slack(training will be provided)

Schedule:20-25 hours/week (3-4 shifts, weekends availability required)

Pay:$16 per hour + tips (typically an additional $6–$10 per hour)

Love people, leadership, and great ice cream?