Restaurant Shift Lead — Guest Experience & Ops

Qdoba Restaurants; Boston (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k for eligible employees

Tuition reimbursement

PTO including vacation and sick

Job summary

A popular fast-casual restaurant in Boston seeks a Shift Lead to oversee daily operations, ensuring excellent guest service and compliance with standards. The ideal candidate has a high school diploma and 6+ months of restaurant experience, with communication skills in English required and Spanish preferred. Responsibilities include training team members and addressing guest concerns effectively. The role offers a pay range of $17 to $19/hour and includes benefits such as medical, dental, and PTO.

Qualifications

• Must complete Shift Lead training classes.
• Must be ServSafe certified in certain states.
• 6+ months of restaurant operations experience required.

Responsibilities

• Execute restaurant operations and maintain brand image.
• Ensure compliance with policies and regulatory requirements.
• Train employees to execute company operational standards.
• Interact with guests and resolve complaints professionally.

Skills

Communication in English

Spanish comprehension

Reading

Writing

Math skills

Computer/POS skills

Education

High school diploma or equivalent

Job description

A popular fast-casual restaurant in Boston seeks a Shift Lead to oversee daily operations, ensuring excellent guest service and compliance with standards. The ideal candidate has a high school diploma and 6+ months of restaurant experience, with communication skills in English required and Spanish preferred. Responsibilities include training team members and addressing guest concerns effectively. The role offers a pay range of $17 to $19/hour and includes benefits such as medical, dental, and PTO.