Shift Lead: Craft Coffee, Motivate & Grow Team

Blank Street, Inc.; Boston (MA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Sign-on bonus

Barista accreditation

Paid time off (tenure-based)

Commuter benefits

Sick time

Holiday pay (1.5x)

Complimentary coffee

Free swag

Job summary

Blank Street, Inc. is seeking a Shift Lead in Boston, MA to run a fast-paced cafe floor with a focus on hospitality and team leadership.

You’ll model the guest-first mindset, support daily operations, and help your team deliver exceptional experiences during busy periods. You will open/close the store, train new team members on recipes and processes, and resolve guest concerns to maintain high satisfaction and smooth service.

Qualifications

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder) in hospitality, coffee, or beverage.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Full Time: 30-40 hours per week, 4-5 days, with 2 peak days (Fri/Sat/Sun).

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Train new employees on recipes and store processes.
• Open and close the store safely, following all checklists.
• Handle and resolve customer issues that occur.
• Lead and support initiatives to increase foot traffic, sales, and profitability.

Skills

Customer service leadership

Hospitality knowledge

People skills

Team training

Job description

Blank Street, Inc. is seeking a Shift Lead in Boston, MA to run a fast-paced cafe floor with a focus on hospitality and team leadership.

You’ll model the guest-first mindset, support daily operations, and help your team deliver exceptional experiences during busy periods. You will open/close the store, train new team members on recipes and processes, and resolve guest concerns to maintain high satisfaction and smooth service.