Shift Lead - Coffee & Hospitality Leader ($21/hr+)

Blank Street, Inc.; Wellesley (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

$21.00/hour plus tips

$250 sign‑on bonus (applied after 90+"

Job summary

Blank Street, Inc. is hiring a Shift Lead to guide daily operations, lead from the floor, and ensure top-tier hospitality in a fast-paced cafe environment in Wellesley, MA. You’ll mentor teammates, train new staff on recipes and procedures, and stay hands-on during shifts to maintain smooth service.

Applicants should have 2+ years in customer-service leadership, be at least 18, and able to lift 25+ lbs. The role offers full-time hours (30–40/wk) with weekend availability and a $21/hour base plus

Qualifications

• 2+ years in a customer service leadership role.
• 18+ years old.
• Able to lift 25+ lbs and stand for long periods.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Train new employees and ensure recipe adherence and procedures.
• Open and close the store safely using checklists.
• Handle and resolve customer issues.
• Lead initiatives to increase foot traffic, daily sales, and profitability.

Skills

Customer service leadership

Hospitality knowledge

Interpersonal communication

Multi-tasking

Job description

Blank Street, Inc. is hiring a Shift Lead to guide daily operations, lead from the floor, and ensure top-tier hospitality in a fast-paced cafe environment in Wellesley, MA. You’ll mentor teammates, train new staff on recipes and procedures, and stay hands-on during shifts to maintain smooth service.

Applicants should have 2+ years in customer-service leadership, be at least 18, and able to lift 25+ lbs. The role offers full-time hours (30–40/wk) with weekend availability and a $21/hour base plus